Refund policy

Return Period:

  • We offer a 14-day return policy from the date your order is delivered.

Eligibility for Return:

  • Products must be in the same new condition as when received.
  • Must be in original packaging with all labels and protective seals intact.
  • Custom-made or personalized items, including products from exclusive collections, are not eligible for return or exchange.
  • Items received as part of a promotion must be returned along with the main item, or their value will be deducted from the refund.

Return Process:

  • To start a return, please visit our Return Portal in the bottom of our site and follow the instructions.

 

Return Shipping Costs:

Country Return Shipping Cost
Australia 15 AUD
Austria 0 EUR
Belgium 0 EUR
Canada 15 CAD
China 10 USD
Croatia 1 EUR
Czechia 4 EUR
Denmark 0 EUR
Estonia 5 EUR
Finland 0 EUR
France 0 EUR
Germany 0 EUR
Greece 4 EUR
Hong Kong 80 HKD
Hungary 4 EUR
Indonesia 10 USD
Ireland 4 EUR
Israel 20 USD
Italy 4 EUR
Japan 2000 JPY
Latvia 4 EUR
Lithuania 4 EUR
Luxembourg 4 EUR
Malaysia 10 USD
Netherlands 0 EUR
New Zealand 10 USD
Norway 0 NOK
Philippines 10 USD
Poland 3 EUR
Portugal 6 EUR
Qatar 20 USD
Romania 2 EUR
Saudi Arabia 20 USD
Singapore 10 USD
Slovakia 3 EUR
Slovenia 3 EUR
South Korea 14'000 KRW
Spain 5 EUR
Sweden 0 SEK
Switzerland 12 CHF
Taiwan 10 USD
Thailand 10 USD
United Arab Emirates 20 USD
United Kingdom 0 GBP
United States 10 USD
Vietnam 10 USD



Refunds:

  • Refunds are processed to the original method of payment once we receive and inspect the returned item.

Dealer Purchases:

  • Items purchased from a dealer cannot be returned or exchanged through our store. Please contact the dealer directly for assistance.

Additional Information:

  • Refund processing times may vary. In some regions, it can take up to 10 days for returns to be processed.
  • We reserve the right to refuse returns that do not meet our stated conditions for an acceptable return.

Contact Us:

  • If you have any questions or need assistance with your return or exchange, please reach out to our customer service team at support@nudient.com.