Refund policy
Return Period:
- We offer a 14-day return policy from the date your order is delivered.
Eligibility for Return:
- Products must be in the same new condition as when received.
- Must be in original packaging with all labels and protective seals intact.
- Custom-made or personalized items, including products from exclusive collections, are not eligible for return or exchange.
- Items received as part of a promotion must be returned along with the main item, or their value will be deducted from the refund.
Return Process:
- To start a return, please visit our Return Portal in the bottom of our site and follow the instructions.
Return Shipping Costs:
Country | Return Shipping Cost |
Australia | 15 AUD |
Austria | 0 EUR |
Belgium | 0 EUR |
Canada | 15 CAD |
China | 10 USD |
Croatia | 1 EUR |
Czechia | 4 EUR |
Denmark | 0 EUR |
Estonia | 5 EUR |
Finland | 0 EUR |
France | 0 EUR |
Germany | 0 EUR |
Greece | 4 EUR |
Hong Kong | 80 HKD |
Hungary | 4 EUR |
Indonesia | 10 USD |
Ireland | 4 EUR |
Israel | 20 USD |
Italy | 4 EUR |
Japan | 2000 JPY |
Latvia | 4 EUR |
Lithuania | 4 EUR |
Luxembourg | 4 EUR |
Malaysia | 10 USD |
Netherlands | 0 EUR |
New Zealand | 10 USD |
Norway | 0 NOK |
Philippines | 10 USD |
Poland | 3 EUR |
Portugal | 6 EUR |
Qatar | 20 USD |
Romania | 2 EUR |
Saudi Arabia | 20 USD |
Singapore | 10 USD |
Slovakia | 3 EUR |
Slovenia | 3 EUR |
South Korea | 14'000 KRW |
Spain | 5 EUR |
Sweden | 0 SEK |
Switzerland | 12 CHF |
Taiwan | 10 USD |
Thailand | 10 USD |
United Arab Emirates | 20 USD |
United Kingdom | 0 GBP |
United States | 10 USD |
Vietnam | 10 USD |
Refunds:
- Refunds are processed to the original method of payment once we receive and inspect the returned item.
Dealer Purchases:
- Items purchased from a dealer cannot be returned or exchanged through our store. Please contact the dealer directly for assistance.
Additional Information:
- Refund processing times may vary. In some regions, it can take up to 10 days for returns to be processed.
- We reserve the right to refuse returns that do not meet our stated conditions for an acceptable return.
Contact Us:
- If you have any questions or need assistance with your return or exchange, please reach out to our customer service team at support@nudient.com.