FAQ
Where is my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to track your package on the carrier's website.
If it has been more than 10 days since you placed your order, please contact our support at support@nudient.com
I want to make a return or exchange
Please fill in the required information using the link below, and we will assist you with your request.
If you wish to make an exchange, we kindly ask you to first return the purchased product and then place a new order.
Return portal
I haven't received a confirmation email
Expect to receive a confirmation email within 1 hour after your order has been shipped.
To ensure you don't miss important updates, please also check your spam or junk folder for the confirmation email
I want to file a claim for a defective product
Please fill in the required information using the link below, and we will assist you with your request.
Click here to make a claim
Contact us
Send us an email at support@nudient.com
We respond to all customer inquiries within 48 hours, Monday to Friday, between 09:00 and 18:00 CET (excluding public holidays).